Products / Frameworks / 4.1.0

ISO/IEC 20000-1

Service-management governance and supporting technical evidence profile.

All frameworks Download control list (CSV)

This is the MSP 4.1.0 catalog snapshot, not the full publisher standard and not an assertion of Free/Professional parity. All conclusions require scope, adequate evidence and an authorized reviewer. This profile uses clause, family, criteria-group or locally authored readiness entries. It does not enumerate every official subcontrol or assessment objective.

7 catalog entries0 with exact test mappings2 family-support entries5 manual / unmapped

Search controls or testsCoverage

Control / requirement	Packaged guidance & evidence	Coverage
`4`Service management	Organizational context, interested parties and scope Evidence and test details No exact automated mapping is packaged for this entry. Supply and review policies, records, interviews, observations or other appropriate evidence; absence of a mapping is not PASS.	Manual / no exact mapping
`5`Service management	Leadership, policy and assigned responsibilities Evidence and test details No exact automated mapping is packaged for this entry. Supply and review policies, records, interviews, observations or other appropriate evidence; absence of a mapping is not PASS.	Manual / no exact mapping
`6`Service management	Risk-based planning, objectives and controlled change Evidence and test details No exact automated mapping is packaged for this entry. Supply and review policies, records, interviews, observations or other appropriate evidence; absence of a mapping is not PASS.	Manual / no exact mapping
`7`Service management	Resources, competence, communication and documented information Evidence and test details No exact automated mapping is packaged for this entry. Supply and review policies, records, interviews, observations or other appropriate evidence; absence of a mapping is not PASS.	Manual / no exact mapping
`8`Service management	Operational planning, service delivery and controlled processes Evidence and test details Applicable supporting collectors: BACKUP, NETWORK, VMWARE, WINDOWS. No exact requirement-to-test mapping is published for this row in the 4.1.0 mapping CSV. Family applicability is not proof that this requirement receives a mapped test result.	Family supporting scope
`9`Service management	Performance evaluation, audit and management review Evidence and test details Applicable supporting collectors: ASSETREC, NETWORK, WINDOWS. No exact requirement-to-test mapping is published for this row in the 4.1.0 mapping CSV. Family applicability is not proof that this requirement receives a mapped test result.	Family supporting scope
`10`Service management	Nonconformity, corrective action and continual improvement Evidence and test details No exact automated mapping is packaged for this entry. Supply and review policies, records, interviews, observations or other appropriate evidence; absence of a mapping is not PASS.	Manual / no exact mapping