IT Audit Factory — evidence-first audit & compliance operations
Free • Professional • MSP
IT Audit Factory iconIT AUDIT FACTORYAudit, Evidence & Compliance Operations
Support

Get help without sharing unnecessary evidence.

Find a guide for your edition or email Support with the product version, the operation that failed and a sanitized error summary.

Technical assistance

Support@ITAuditFactory.com

For installation, upgrades, activation, collection or reporting issues, contact Support@ITAuditFactory.com. Include the edition and version and your request reference when relevant.

Email SupportBrowse documentation
Prepare your request

Share enough to explain the problem.

Identify the installation

State Free, Professional or MSP, the version, operating system and whether the issue affects the client or server. Include the steps that led to it.

Keep useful diagnostics

Where available, prepare a sanitized bundle in the in-product Support Center. Review its contents before sending, and include the relevant error or stage.

Protect confidential material

Do not send passwords, API keys, recovery codes, private keys or unrelated client evidence. Redact screenshots and logs before sharing.

Find the next step

Installation, activation and product information.

Installation and configuration

Use the guide matching your edition and package version.

Find a guide

Activation support

After agreement verification, send the Installation ID to Support. Never substitute a key from a different installation.

Understand Installation IDs

Service and release status

See published service information and the state of platform development.

Service status

For purchasing, agreement or application questions, use Sales on the Contact page.