Troubleshoot MSP 4.1.8
Windows file version 4.1.8.3 · Updated October 6, 2026
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Confirm the exact build
Include MSP Server or MSP Client, version 4.1.8, revision C10-H2 and file version 4.1.8.3 in a support request. Include the failing action and the selected security profile.
Install or upgrade
Back up using your existing procedure. Close Server Administration, run the Server Setup EXE as administrator, and choose Upgrade / Use Existing Database. Retain your database and network settings. Install the matching Client MSI on each client workstation. Do not choose Create New Database for an upgrade.
Preflight passed, listener not verified
Save settings, restart the service, then verify from the client with Verify Current Secure Connection. A running service or an open TCP port alone does not prove the requested security profile is active.
Database SSL handshake errors
Check the database certificate name/SAN, issuing CA, validity, revocation support and configured host. Keep VerifyFull. Use Database TLS & Recovery to test the actual database session. A successful test/save updates the bottom status bar in C10-H2. Review the precise failure before changing settings.
Evidence sufficiency
Link an evidence version first, select it in the linked list, then choose Review evidence sufficiency. Record the reviewer, decision, reason and review confirmation. Save requirement edits separately. Evidence linking and requirement implementation do not substitute for an evidence review.
Collect useful diagnostics
Export a server troubleshooting report from Database TLS & Recovery and collect client connection diagnostics after reproducing the failure. For Enhanced or DoD-Aligned, record the intended profile and the actual verification result. Review reports before sharing; omit API keys, passwords, private keys and customer evidence.
Where settings moved
Coordinated User Experience is under Setup & Branding. CAGE/NCAGE identifiers are under Clients. The client starts on Dashboard. Connection setup offers Guided and Manual choices under Settings & Credentials.