Install before requesting a key
Install the approved MSP server package on the host that will retain the licensed installation. Keep the beta request reference and verified agreement correspondence. Approval alone does not activate the software.
Locate the server identity
On the server, open IT Audit Factory Server Administration and its Licensing section. Locate Installation ID and click Copy Installation ID. Copy the complete value without truncation. This is the server's installation identity, not the assessor client's computer identifier and not the random beta request reference.
Send the activation request
Email Support@ITAuditFactory.com with the request reference, company, requested MSP edition, R68 package/build, server operating system and copied Installation ID. Do not include database passwords, API credentials or private cryptographic material. Support must have verified the signed agreement before issuing beta activation material.
Apply the returned license
Use the licensing interface supplied with your server build to import or apply the matching license. Verify the recognized edition, installation binding and expiry/status. MSP and Professional licenses are not interchangeable. A rejected license should be checked for the correct edition, installation identity and validity rather than edited by hand.
Reinstallation and migration
Do not regenerate the identity or move the installation after submitting its ID without coordinating with Support. Preserve protected keys during approved upgrades. Deleting a website beta request does not revoke a previously issued software license; Support must resolve old activation material separately.
Guide basis
R68 Server Administration licensing interface; signed beta workflow; master operations guide
Published as a website guide on 1 October 2026. Where a bundled reference is older, the version-specific guide and installed interface take precedence.