Troubleshooting
Client and server reports, connection errors and safe recovery.
Read guideCurrent MSP reference: 4.1.8 test build. Read the updated guides first; previous edition-specific guides retain their original versions below.
MSP 4.1.8 test buildClient and server reports, connection errors and safe recovery.
Read guideCertificates, database TLS, security profiles and explicit recovery.
Read guideC10-H2 build status, changes and installer availability.
Read guideDownload the MSP 4.1.8 text guide
The 4.1.0 guides below are retained references. For changed MSP security, diagnostics and recovery behavior, follow the 4.1.8 guides above. Verify the actual installer version on Downloads.
Archived 4.1.0 documentation (Word) · Historical release guides · How to read framework coverage
| Guide / what it covers | Edition & version | Category | Open |
|---|---|---|---|
| Install the MSP server and Windows client Deploy the three-page server wizard, preserve an existing managed database, connect a Windows client and validate the first run. | MSP4.1.0 | Installation | Read guide |
| Configure clients, programs and collectors Create the assessment context, set network/cloud scope and credentials, and verify collector readiness before collecting evidence. | MSP4.1.0 | Configuration | Read guide |
| Activate and verify Secure Communication Use the actual ON & Verify workflow, interpret staged connection failures, and recover from a saved profile mismatch. | MSP4.1.0 | Security | Read guide |
| Find the MSP server Installation ID Identify the licensed server, return its Installation ID to Support and distinguish server activation from a workstation identifier. | MSP4.1.0 | Licensing | Read guide |
| Upgrade, back up and recover the MSP platform Prepare a matched recovery set, publish verified client updates and validate a server upgrade without replacing production data. | MSP4.1.0 | Upgrades & recovery | Read guide |
| Troubleshoot MSP installation and assessments Resolve installer, connection, missing-evidence, report and activation problems without bypassing protection or losing stored data. | MSP4.1.0 | Troubleshooting | Read guide |
| installation reference Package deployment and first launch reference, read alongside the current 4.1.0 wizard guide. | MSP4.1.0 | Installation | Read guide |
| Collector configuration reference Connection settings, scope, credentials and dependencies for the packaged collection engine. | MSP4.1.0 | Configuration | Read guide |
| Collector troubleshooting reference Collection errors, dependency failures, missing evidence and diagnostic steps. | MSP4.1.0 | Troubleshooting | Read guide |
| Application user guide Navigation, daily assessments and basic evidence/report workflow. | MSP4.1.0 | Operations | Read guide |
| Guided audit walkthrough Step-by-step guided audit preparation and review of manual and technical evidence. | MSP4.1.0 | Operations | Read guide |
| Governance & ISMS Scope, policy, risk treatment, objectives, management review and human approval responsibilities. | MSP4.1.0 | Governance | Read guide |
| Network device configuration Configure authorized network management targets and inspect collected device evidence. | MSP4.1.0 | Configuration | Read guide |
| Backup evidence configuration Prepare backup/Veeam connections and interpret job, repository and recovery evidence. | MSP4.1.0 | Configuration | Read guide |
| Storage and TrueNAS Storage-management targets, access prerequisites and platform-specific evidence limitations. | MSP4.1.0 | Configuration | Read guide |
| Auditor export and evidence Package evidence for independent review and follow the provenance and export workflow. | MSP4.1.0 | Reporting | Read guide |
| Reports and offline auditor portal Generate report outputs and use relative evidence links for offline review. | MSP4.1.0 | Reporting | Read guide |
| Prepare for auditor review Organize scope, owners, requests and evidence before the assessor review. | MSP4.1.0 | Operations | Read guide |
| Support Center diagnostics Prepare and review a sanitized diagnostic bundle before contacting Support. | MSP4.1.0 | Troubleshooting | Read guide |
| Private evidence and security Handle sensitive evidence, controlled sharing and credential/privacy boundaries. | MSP4.1.0 | Security | Read guide |
| Audit workbench Use the workbench to connect assessment work, findings, evidence and remediation. | MSP4.1.0 | Operations | Read guide |
| Framework-specific workflows Follow framework-native incident, corrective-action and governance processes. | MSP4.1.0 | Governance | Read guide |
| Incident response workflow Maintain incident roles, escalation, timeline, evidence and recovery records. | MSP4.1.0 | Governance | Read guide |
| Framework pack reference Read framework catalogs, mapping boundaries and independent assessment decisions. | MSP4.1.0 | Frameworks | Read guide |
| Audit modules and applicability Distinguish applicable collectors from manual work and exact requirement-level mappings. | MSP4.1.0 | Frameworks | Read guide |
| Audit intelligence workspace Guided and expert workflows, assessment intelligence and evidence review actions. | MSP4.1.0 | Operations | Read guide |
| Continuous assurance reference Drift, evidence freshness and recurring assurance concepts in the packaged guide. | MSP4.1.0 | Operations | Read guide |
| Product glossary Understand Certification Portfolio, evidence lineage, manual review, Installation IDs and license keys. | All editions4.1.0 | Operations | Read guide |
| Professional 4.1.0 installation and operation Obtain the approved Professional installer, verify its identity, install safely and complete the first assessment. | Professional4.1.0 | Installation | Read guide |
| Free 4.1.0 installation and operation Obtain the approved Free installer, verify its identity, install safely and complete the first assessment. | Free4.1.0 | Installation | Read guide |
| Installer downloads and activation Use an approved private download, verify the package and complete installation before requesting an activation key. | All editions4.1.0 | Installation | Read guide |
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