IT Audit Factory — evidence-first audit & compliance operations
Free • Professional • MSP
IT Audit Factory iconIT AUDIT FACTORYAudit, Evidence & Compliance Operations
Support

Get help without sharing unnecessary evidence.

MSP 4.1.8 support guides cover connection diagnostics, certificates, database TLS and recovery. Include your exact installed version when contacting Support.

Technical assistance

Support@ITAuditFactory.com

For installation, upgrades, activation, collection or reporting issues, contact Support@ITAuditFactory.com. Include the edition and version and your request reference when relevant.

Email SupportBrowse documentation
Prepare your request

Share enough to explain the problem.

Identify the installation

State Free, Professional or MSP, the version, operating system and whether the issue affects the client or server. Include the steps that led to it.

Keep useful diagnostics

Use the MSP client Troubleshooting control or Server Admin export. Review the report before sending it, and include the failed connection layer or build stage.

Protect confidential material

Do not send passwords, API keys, recovery codes, private keys or unrelated client evidence. Redact screenshots and logs before sharing.

Find the next step

Installation, activation and product information.

Activation support

For licensed editions, send the Installation ID and exact installed version to Support. Beta activation also requires agreement verification. Never substitute a key from a different installation.

Understand Installation IDs

Service and release status

See published service information and the state of platform development.

Service status

For purchasing, agreement or application questions, use Sales on the Contact page.